1. Returns
We do not accept returns for any purchases of coffee, regardless of whether the package is unused or used. However, if your coffee arrives damaged, that’s not a laughing matter! Below are instructions on how you can request a full refund or a replacement order. Damages must be reported within 7 days of delivery.
2. Requesting a Replacement
To request a replacement item due to damage during delivery, please send an email to colette@laughlinescoffee.com and be sure to include the following information with “Replacement Request” in the subject line:
- Your order number;
- Whether you’d like a replacement or a refund;
- The reason for your replacement or refund request;
If the reason for the return is due to damage or defectiveness upon arrival, please include photos of the condition of the box upon delivery, how it was packaged and the product.
3. Refund
If your request is approved, we will initiate a new shipment to you or refund to your credit card (or original method of payment). You will receive the credit within a few days, depending on your card issuer’s policies.
4. Return Shipping
Laugh Lines Coffee can either provide you with a pre-paid return label that will be deducted from your full refund amount, or you can pay and ship with the carrier of your choice.
Laugh Lines Coffee is not responsible for returned merchandise lost or stolen in transit.
Contact Us
If you have any question on how to request a replacement, we encourage you to reach out to directly at colette@laughlinescoffee.com.